Frequently Asked Questions
1. How do I make an appointment?
If you are ready to schedule an appointment, click on the "Get Started" button on the Home Page. This will direct you to the Contact Us page, where you can submit a message with your contact information. Our team will promptly reach out to coordinate an appointment time that fits your schedule.
2. What can I expect after I make my appointment?
Once your appointment is scheduled, you will receive a confirmation email with:
- A link to the patient intake form.
- Instructions to complete the form electronically before your appointment.
All information submitted is strictly confidential and secured through HIPAA-compliant software to ensure your privacy and safety.
3. Do you accept insurance?
Yes, Abundant Life Health Support is an in-network provider with the following insurance companies:
- United Healthcare
- Oscar
- Oxford
- UMR
- Blue Cross Blue Shield North Carolina (BCBS NC)
- Aetna
- Cigna (through Headway)
For self-pay patients, all costs are transparent and upfront, with no hidden fees or unexpected bills. Choosing self-pay ensures that your healthcare remains private, without insurance companies:
- Denying claims
- Requesting personal information
- Interfering with treatment decisions
If needed, we can provide a superbill for you to submit to your insurance company for out-of-pocket reimbursement benefits.
4. How do I make payments?
All payments are required prior to your appointment. Payments are processed securely through a trusted platform for your convenience. No charges will ever be made without your prior approval.
5. What is your cancellation and no-show policy?
Attending your scheduled appointments is a critical part of your journey to abundant mental health. Here’s what you need to know:
- 24-Hour Policy: Clients may cancel or reschedule appointments up to 24 hours before their appointment time.
- Unavoidable Events: If an unavoidable event occurs, we will work with you to reschedule as soon as possible. Please communicate promptly with your provider via email or text.
Important: The practice reserves the right to discharge patients who:
- Have 2 consecutive no-shows.
- Fail to communicate with their provider.
6. How do I schedule a follow-up or new appointment?
To schedule a follow-up or new appointment:
- Click the "Get Started" button on the Home Page.
- Go to the Contact Us page and submit your information.
- We will connect with you to finalize your appointment time.
Our team is here to make the process smooth and stress-free!
